Privacy Policy

GDPR Compliant Privacy Policy for Fastweed

August 5, 2018

Fastweed implements all appropriate measures to ensure that the information you provide to us remains private and secure as we seek to build strong and enduring customer relationships. Collectively so, Fastweed.com (the "Site") and related sub-domains, mobile and/or software applications, provided by Gateland LLC and/or any of its affiliates (hereinafter referred to as “Fastweed”, “we”, “our”, “us”), in its capacity as data controller with regards to the processing of its direct clients’ personal data and as data processors with regards to the provision of its Services to its clients, wishes to inform you in relation to the specific information we collect from our customers, how we use and disclose that information as part of our business activities. This Privacy Policy constitutes an annex to the Terms and Conditions for the Provision of Services. Capitalized terms used in the Terms shall have the same meaning in the present unless otherwise stated herein below.

QUESTIONS & CONCERNS

Should you want to contact us about any concern or question you may have about your personal data and how we handle it, or if you want to change or delete any personal information that we hold, or if you have any other question about any privacy or security matter, please contact our data protection officer:

Mark Belanger
Data Protection Officer
mark@fastweed.com
9663 Santa Monica Blvd Suite 1455
Beverly Hills, CA 90210

OUR COLLECTION AND USE OF PERSONAL INFORMATION

The personal information we maintain relating to you or other individuals may differ depending on our relationship, including the type of communications between us and the Services we provide. Fastweed is cautious and explicit when requesting the information that is necessary for the successful provision of the Services. Such information may include:

A. Personal information (such as your name, physical address, email address and telephone number) which you provide to us by signing up and creating a personal access login when using our Site, or by filling in other forms on our Site (such as the checkout form) or by contacting our customer support team, sending us an email, or communicating with us in any other way. We use that information to contact you regarding the provision of our Services and to fulfill the requests for Services on our Site. For instance, when you place an order for products on our Site, we will forward your personal information to the Vendors who listed those products to settle the transaction.

B. Invoicing information (such as your Company name, Vat number, currency, telephone, invoicing address, town, country, postal code, IBAN,) that you provide to us when you choose to sign up for our Services. We use such information to identify you, verify your use and purchase of our Services, and for invoicing purposes, as applicable.

C. Product lists and end-user data. When you add products and other data to your account, we have and may access the data in your account only in purposes of providing Services to you to the extent needed to provide these Services. We store that data securely on our servers located in the US and we do not sell, rent, or loan them to anyone. We are not responsible for the kind of personal data that you may include in your account or if these data were collected with an illegal method.

D. Profile and demographic data. We collect such data in order for them to be used to personalize our Services and display information on this web site and any requested email communications in a way that is more relevant to you.

E. Marketing preferences, or responses to voluntary customer satisfaction surveys (customer feedback). To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communications.

F. Online activity information. We may receive personal information about you when you use the Services or your activity when visiting our website; this may include your IP address, your operating system, your browser ID, your browsing activity and other online identifiers (to the extent that they are personal information), and other personal information that you provide to us online.

G. Demographic and product use information; Fastweed also compiles, in an aggregate form only, demographic and product use information. Fastweed may, from time to time, opt to make such aggregate information publicly available. Under no circumstances will Fastweed make any personally identifiable information about an individual user available to anyone other than to fulfill the requests for Services on our Site.

H. Information about your use of our Services: We may receive and store information about when and how you use our Services and link them to other information’s we collect about you. This information may include for example, actions that you have taken when using our services, time, date. We use that information in order to act upon your support request and to improve our Services for both you and for all of our users.

HOW WE USE YOUR PERSONAL INFORMATION

We use personal information to carry out our business activities and provide our Services. The purposes for which we use your personal information may differ based on our relationship, including the type of communications between us and the Services we provide.

The main purposes include using Personal Information to:

– Authenticate you when logging in to your account;

– Communicate with you and other individuals; We may communicate with you about your account and provide you with customer care and support when needed. We may also contact you in order to send you system alert messages such as planned outages, new or updated features, change in our legal terms, compliance and abuse warnings etc.

– Share with third-party Vendors fulfill Services you have requested.

– Assess your eligibility for payment plans, process of payments and collect money owed to us; This may include for example sending you invoices, payment receipts, unpaid/overdue invoices, or alerting you about any other invoicing or payment issues. We may access data about the use of our Services in order to check if you comply with our Terms of Use and other policies.

– Promote use of our Services. We may analyze data collected from the use of our Services or visit to our website in order to promote our Services to you. If you are visiting our site but you haven’t registered with our Services we may contact you in order to give you more details about us, to invite you to sign up, or to inform you about any offers we may have at the time. If you are already using our Services we may contact you in order to inform you about the use of another Service we provide that we believe will benefit you. You can stop receiving our promotional emails anytime by clicking on the one click unsubscribe link included in every email we send. For more information see our “RECEIVING COMMUNICATIONS FROM FASTWEED” section below.

– Improve the quality of our Services; We may use aggregated data about the use of our Services and visit to our website in order to improve our Services. We may share this aggregated data with third parties (such us google analytics etc). We may also contact you in order to ask you to give as feedback about the quality of our Services and your satisfaction upon using them or any complaints or suggestions you may have that can help us improve the quality of the Services that we offer.

– Provide training and maintain information security; From time to time we may host or participate in events (webinars, seminars) in order to inform our users about important stuff such us (best usage of our Services, best practices, data security, changes in legislation, important market related news that may affect them etc.) We may communicate with you in order to promote such events and to invite you to participate on them.

– Prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other commercial risks; carry out research and analysis, including analysis of our customer base and other individuals whose personal information we collect,

– Carry out market researches, including customer satisfaction surveys and assess the risks faced by our business;

– Provide marketing information in accordance with preferences you have disclosed to us (marketing information may be relate to Services subject to your preferences);

– Personalize your experience when you use the Services presenting information and advertisements tailored to you. We may contact you from time to time in order to provide you with suggestions for better use of our Aervices, best industry practices, or new features that we may think that will help you promote your business and grow your audience;

– Manage our business operations and IT infrastructure, in line with our internal policies and procedures, including those relating to finance and accounting, billing, IT systems operation, data and website hosting, data analytics, business continuity, records management, document and print management and auditing;

– Manage complaints, feedback and queries, and handle requests for data access or correction, or the exercise of other rights relating to personal information;

– Comply with applicable laws and regulatory obligations (including laws and regulations outside your country of residence), comply with legal processes and court orders and respond to requests from public and government authorities (including those outside your country of residence);

– Establish and defend legal rights to protect our business operations, and those of our group companies or business partners, and secure our rights, privacy, safety or property, and that of our group companies or business partners, you, or other individuals or third parties, to enforce our Terms of Use and pursue available remedies or limit our damages.

Fastweed will not sell, rent, or loan our contact lists to any third parties. All opt-in emails we send in response to your request have an easy, one-click unsubscribe function for recipients. Unsubscribe requests are fulfilled without further communication being sent to requesting users.

As we continue to develop the Fastweed website and take advantage of advances in technology to improve the Services we offer, this privacy policy likely will change. We therefore encourage you to refer to this Policy on an ongoing basis so that you understand our current Privacy Policy.

MINORS

Our Services are not intended for use by minors under the legal age requirement. No one under the legal age requirement may provide any personal information to or through our website while using the Services. We do not knowingly collect personal information from minors. If you are under the legal age requirement, you are not allowed to use the Site, please do not register with our Site for the provision of our Services, make any use of the Services or send any information about yourself to us, including your name, address, telephone number or email address. In the event that we find out that we have collected personal information from a minor with or without verification of parental consent, this information will be deleted. If you believe that we might have any information from or about a minor, please contact us at: privacy@fastweed.com

To the maximum extent permitted by applicable law and without limiting any other provision of this Privacy Policy, Fastweed disclaims any liability for any personal data submitted in contravention of this clause.

DATA SHARING AND TRANSFERS

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Fastweed controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Affiliated Businesses We Do Not Control: We work closely with affiliated businesses such as Marketplace sellers. These businesses operate stores at Fastweed.com or sell offerings to you at Fastweed.com. A third party is involved in all your transactions, and we share personal information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include software development, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Promotional Offers: Sometimes we send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please use the one-click unsubscribe function in any email communication.
  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Fastweed, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Fastweed and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Fastweed, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

THE SECURITY AND PROTECTION OF YOUR PERSONAL INFORMATION

Fastweed's host servers which processes and stores its databases are located within the US. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Fastweed uses appropriate technical, physical, legal and organizational measures, which comply with data protection laws to keep all personal information secure and to protect same against unauthorized and unlawful access and processing or accidental loss, destruction, damage, theft, use or disclosure.

As most of the personal information we hold is stored electronically we have implemented appropriate IT security measures to ensure this personal information is kept secure.

Fastweed has deployed a sophisticated security architecture comprising the latest server, database, backup and firewall technologies to protect our information assets. All data resides in a tightly controlled, secure data center. That architecture ensures that information about the identity and preferences of our individual members is never accessible to anyone outside Fastweed. We will maintain safeguards to protect the security of these servers and your personally identifiable information. We also train our staff regularly on data protection and information security.

We do not store, access or process our customer credit card information. We use third party payment and subscription billing services for those purposes when applicable. We only use services that are PCI compliant and that maintain the highest security measures to protect your information. If you need more info about our third party providers please send us an email at privacy@fastweed.com.

Fastweed accounts require that you log in with an email address and password. Where we have given you or where you have chosen a password for access to the Services, you are responsible for keeping this password confidential and for securing your login credentials from unauthorized use by a third party. We request you not to share your password with anyone else. All account passwords are encrypted. We cannot see your password; we can only help you reset it. Be sure to sign off when finished using a shared computer.

All of our system-to-system communications as well as human to system communications for the purposes of customer support, analytics and email sending is done through secure, encrypted channels. Unfortunately, no data transmission over the Internet or electronic data storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any personal information you might have sent to us has been compromised), please immediately notify us at: privacy@fastweed.com.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

We will keep your personal information for as long as is necessary for the purposes for which we collect it and always in accordance with any applicable statutory data retention periods. The exact time period will depend on the purpose for which we hold your information but in no event this period will be longer than 12 months upon cancelation of your account.

RECEIVING COMMUNICATIONS FROM FASTWEED

MARKETING COMMUNICATIONS

You can change your marketing preferences at any time. If you wish to stop receiving marketing from us (“opt-out”), click on the “unsubscribe” link which is contained at the bottom all of our marketing emails, or contact us at: privacy@fastweed.com. We aim to comply with your opt-out requests within a reasonable time period and in any event within any period prescribed by the applicable legislation as each time in force.

Please note that if you do opt-out of receiving marketing communications from us, we may still send you other important service and administration communications relating to your account and the Services which we provide to you, and you cannot opt-out from these service and administration communications.

UPDATES & OFFERS

After an initial email welcoming new users and verifying their new account and confirming their passwords and usernames, established users may receive occasional information on our company’s products, services, special deals, and recent news and events. Our customers are provided with the option to not receive these types of communications by using the unsubscribe function appearing at the bottom of each email.

SERVICE ALERTS & ANNOUNCEMENTS

As required, Fastweed may email a service-related announcement. For instance, if our service is temporarily disrupted for any reason, we might send users an email. In general, users may not opt-out of these communications from us; however, their own email filters could block receipt. These communications are not promotional in nature.

CUSTOMER SERVICE

In accordance with the user’s option, we regularly respond to users’ service requests and account inquiries via email.

WEBSITE USAGE

At times, we may use your IP address to help diagnose problems with our hardware and software infrastructure, to administer our website, or to display results that are relevant to you. These processes do not link your IP address to any personally identifiable information. We also use tracking information (such as cookies) to analyze user visits to different pages on our site. This helps us design and operate a website that delivers the information you want.

PRIVACTY POLICY MODIFICATIONS

Our Privacy Policy may be amended from time to time. If Fastweed does amend this Privacy Policy, we will post notice of the changes on our home page and send a respective email to all users. Those amendments will also be posted here, so visitors are encouraged to check back regularly for any changes.

YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights with regard to your personal information: (a) the right to access, (b) the right to rectification, (c) the right to erasure (right to be forgotten), (d) the right to request the restriction of processing (data minimization), (e) the right to data portability, (f) the right to object to the processing, (g) the right to withdraw your consent to the processing and (h) the right to file a complaint before the competent Data Protection Authority.

YOUR CONSENT

When you use our Service, you affirmatively consent to the Terms of Use and Privacy Policy. By submitting personal information through our Services, you expressly consent to the transfer of your personal data to our servers in the US for our collection, use, and disclosure in accordance with this Policy.

CONTACT FASTWEED ABOUT THIS POLICY

If you have any questions about our Privacy Policy, the information we collect from you online, our practices on this site, or any other issue regarding your dealings with this website, or if you wish to exercise your rights, please contact us at:
Fastweed.com, 9663 Santa Monica Blvd Suite 1455, Beverly Hills, CA 90210, United States of America or email us at privacy@fastweed.com.

QUESTIONS & CONCERNS

Should you want to contact us about any concern or question you may have about your personal data and how we handle it, or if you want to change or delete any personal information that we hold, or if you have any other question about any privacy or security matter, please contact our data protection officer:

Mark Belanger
Data Protection Officer
mark@fastweed.com
9663 Santa Monica Blvd Suite 1455
Beverly Hills, CA 90210