In-depth internet resources
The Fastweed Help Center contains plenty of comprehensive step-by-step guides revolving around store set-up, features, and troubleshooting problems. At the Help Center, you will find hundreds of videos, articles, and an active community of more than 20000 Fastweed merchants, developers, and partners.
Find assistance to build your store
The Fastweed Partner Program includes some of the leading developers and e-commerce designers in the world as members. Their aid will always be at your disposal so that you can build a store that is in-line with your particular brand identity.
Monthly updates from the leadership team
We invite all of our merchants to attend the Town Hall meetings that are conducted monthly. These meetings include detailed overviews by the product team and our CEO, revolving around the latest enhancements in the platform and future plans. Questions regarding the Fastweed platform, and e-commerce industry in general, are also answered in these meetings.
Connect your store to the required software
The specialized integrators at Fastweed make it possible to connect stores with business-critical software such as OMS, CMS, POS, PIM, and a lot more, using our high-end API.
Find an integrator
We will help you migrate to Fastweed
More than 20000 stores from platforms such as Volusion, Magento, and Shopify have successfully been migrated to Fastweed. The in-house catalog transfer team at Fastweed specializes in conducting migrations within a record time. In case you wish to migrate on your own, the onboarding phone support team will be there to assist you throughout.
Without a doubt, this was the easiest and smoothest migration process to a new platform. Our customer services rep was quite patient, helpful, and guided us through the entire process in a very comprehensive way. Stacey Atchley, Scrapbook Generation
Access to premium services
At Fastweed, we have a dedicated team of Enterprise Account Managers and Onboarding Consultants, who will help you drive your growth in the long-run. The services that they offer include business advice, vendor and app recommendations, custom success plans and a dedicated launch management. Services like these, are rather unique to Fastweed.
Onboarding and in-house migration assistance
The catalog transfer team at Fastweed ensures that your migration is as smooth as possible. This is made possible by following a detailed migration plan, and by managing most of the heavy tasks on your behalf. Unlike other platforms, migrations at Fastweed are handled by in-house professionals who know that platform in and out.
Express routine is a standard feature as part of our enterprise plans, based on which your support call remains on top priority, and gets connected to a support representative as fast as possible.
Based on the priority support feature, the calls of the larger Enterprise merchants get routed to the senior-most members of the support team having a proven record of technical excellence.
Grand enterprise-level partners
Fastweed has a wide partner network that includes elites such as the Americaneagle.com, Silk Software, and Gorilla Group. These elite enterprises specialize in integration, development, and store design. Our trusted partners will aid merchants in developing a fully customized website experience, streamlining of the business, and in connection with all the systems in the backend.
First access to the latest features
Enterprise merchants get the privilege of access to the beta program, in which merchants can test the new features out and have a direct influence on the platform’s improvement.