Industry-leading support and services

Top-class support and services

The top support in the industry

Fastweed offers some highly unique in-house customer support services. In order to help you migrate and launch with ease, our on-boarded teams are available via chat 24/7. Atop that, the customer support team can also be reached via a phone support for (US-based merchants) and email. Atop that, a premium services team primarily focuses on helping your business grow.

support 24X7
Our experience with Fastweed customer service has been quite extraordinary. The customer support team not only helped but actually cared about our concerns. Jen Crane, Bottle Breacher
We were able to migrate our store to Fastweed very smoothly. For this, all credits go to to the on-point communication from the migration support team. Wes Whitman, Rogue American Apparel

Reachable 24 hours a day

The support team at Fastweed is there to deal with all of your concerns and problems 24/7 via email, chat, and a U.S. based phone support. Our highly trained staff has managed to attain a 90% first call resolution rate, with each call being answered within two minutes on average.

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More than just technical support

The technical experts in our support team have undergone a rigorous hiring and training procedure, and are fully familiar with the best practices in e-commerce. Hence, they can offer far more than just basic solutions. Our qualified staff can help you with you selling concerns along with queries about business growth, better shopping experience, improved conversion, tax solutions, shipping and integration, and payments.


In-depth internet resources

The Fastweed Help Center contains plenty of comprehensive step-by-step guides revolving around store set-up, features, and troubleshooting problems. At the Help Center, you will find hundreds of videos, articles, and an active community of more than 20000 Fastweed merchants, developers, and partners.

Find assistance to build your store

The Fastweed Partner Program includes some of the leading developers and e-commerce designers in the world as members. Their aid will always be at your disposal so that you can build a store that is in-line with your particular brand identity.

Monthly updates from the leadership team

We invite all of our merchants to attend the Town Hall meetings that are conducted monthly. These meetings include detailed overviews by the product team and our CEO, revolving around the latest enhancements in the platform and future plans. Questions regarding the Fastweed platform, and e-commerce industry in general, are also answered in these meetings.

Connect your store to the required software

The specialized integrators at Fastweed make it possible to connect stores with business-critical software such as OMS, CMS, POS, PIM, and a lot more, using our high-end API.

Find an integrator

We will help you migrate to Fastweed

More than 20000 stores from platforms such as Volusion, Magento, and Shopify have successfully been migrated to Fastweed. The in-house catalog transfer team at Fastweed specializes in conducting migrations within a record time. In case you wish to migrate on your own, the onboarding phone support team will be there to assist you throughout.

Without a doubt, this was the easiest and smoothest migration process to a new platform. Our customer services rep was quite patient, helpful, and guided us through the entire process in a very comprehensive way. Stacey Atchley, Scrapbook Generation

Enterprise-level support

Enterprise plans at Fastweed include a range of added privileges, services, and additional support to larger and up-scaled businesses in order to satisfy their unique requirements.


Access to premium services

At Fastweed, we have a dedicated team of Enterprise Account Managers and Onboarding Consultants, who will help you drive your growth in the long-run. The services that they offer include business advice, vendor and app recommendations, custom success plans and a dedicated launch management. Services like these, are rather unique to Fastweed.

Onboarding and in-house migration assistance

The catalog transfer team at Fastweed ensures that your migration is as smooth as possible. This is made possible by following a detailed migration plan, and by managing most of the heavy tasks on your behalf. Unlike other platforms, migrations at Fastweed are handled by in-house professionals who know that platform in and out.

Express routing

Express routine is a standard feature as part of our enterprise plans, based on which your support call remains on top priority, and gets connected to a support representative as fast as possible.

Priority support

Based on the priority support feature, the calls of the larger Enterprise merchants get routed to the senior-most members of the support team having a proven record of technical excellence.

Grand enterprise-level partners

Fastweed has a wide partner network that includes elites such as the, Silk Software, and Gorilla Group. These elite enterprises specialize in integration, development, and store design. Our trusted partners will aid merchants in developing a fully customized website experience, streamlining of the business, and in connection with all the systems in the backend.

First access to the latest features

Enterprise merchants get the privilege of access to the beta program, in which merchants can test the new features out and have a direct influence on the platform’s improvement.

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High-volume or established business? Call for a demo.